{"id":8577,"date":"2024-10-07T01:00:00","date_gmt":"2024-10-07T01:00:00","guid":{"rendered":"https:\/\/www.engie-vianeo.com\/application-recharge-electrique\/"},"modified":"2026-03-11T16:08:16","modified_gmt":"2026-03-11T16:08:16","slug":"ev-charging-app","status":"publish","type":"page","link":"https:\/\/www.engie-vianeo.com\/en\/ev-charging-app\/","title":{"rendered":"Mobile application"},"content":{"rendered":"\n\n<section class=\"hero_header_style_1 wp-block-engie-hero-header\"\n\t\t\tstyle=\"background:linear-gradient(#232D3580, #232D3580),url(https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2025\/11\/about-cover.jpg) center no-repeat; background-size:cover;\"\n\t\n>\n\t<div class=\"container\">\n\t\t<div class=\"hero-header-inner\">\t\n\t\t\t<div class=\"hero-header-content\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"hero-header-title\"> Charge up and earn rewards with our new application<\/h1>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/section>\n\n<section class=\"section_titles_style_secondary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">Discover our new recharging experience<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group container is-horizontal is-content-justification-center is-layout-flex wp-container-core-group-is-layout-1001711d wp-block-group-is-layout-flex\">\n<style>\n\t.block-picture-only img {\n\t\twidth: 100%;\n\t}\n<\/style>\n\n<section class=\"block-picture-only wp-block-engie-block-picture-only has-background has-white-background-color\">\n\t<div class=\"\">\n\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/Img-phone-app.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<div class=\"wp-block-group app-mobile-experience is-vertical is-content-justification-left is-layout-flex wp-container-core-group-is-layout-ee16ea4c wp-block-group-is-layout-flex\"><section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/carte-bancaire.svg\" alt=\"\" \/><\/div>\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block_advantage_desc\">Save your bank card for easier charging<\/p>\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/cadeau.svg\" alt=\"\" \/><\/div>\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block_advantage_desc\">Save points every time you charge and earn exclusive rewards<\/p>\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/historique.svg\" alt=\"\" \/><\/div>\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"block_advantage_desc\">View your charge history and payment receipts<\/p>\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n\n<p class=\"mobile-align-self-center has-ultramarine-900-color has-text-color has-link-color wp-elements-ee94680a09b382653dafe95e782b8c9d\">Download the application<\/p>\n\n\n\n<div class=\"wp-block-group mobile-align-self-center is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<style>\n\t.block-picture-only img {\n\t\twidth: 100%;\n\t}\n<\/style>\n\n<section class=\"block-picture-only mobile-hidden wp-block-engie-block-picture-only\">\n\t<div class=\"\">\n\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/QR-code-new.webp\" alt=\"\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<style>\n\t.block-picture-only img {\n\t\twidth: 100%;\n\t}\n<\/style>\n\n<section class=\"block-picture-only cta-app-button wp-block-engie-block-picture-only\">\n\t<div class=\"\">\n\t\t<div class=\"\">\n\t\t\t\t\t\t\t<a class=\"block-picture-only-link\" href=\"https:\/\/engie-vianeo.go.link\/8SAGR\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/app-store.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<style>\n\t.block-picture-only img {\n\t\twidth: 100%;\n\t}\n<\/style>\n\n<section class=\"block-picture-only cta-app-button wp-block-engie-block-picture-only\">\n\t<div class=\"\">\n\t\t<div class=\"\">\n\t\t\t\t\t\t\t<a class=\"block-picture-only-link\" href=\"https:\/\/engie-vianeo.go.link\/7zAqz\" target=\"_blank\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/google-store.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_secondary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">Enjoy an exclusive loyalty programme<\/h2 >\t\t<p class=\"section_titles_desc\">Earn 1 loyalty point for each euro you spend. Convert your points into rewards.<\/p>\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group container app-mobile-fid is-content-justification-center is-layout-flex wp-container-core-group-is-layout-10430e69 wp-block-group-is-layout-flex\"><section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/trophee-victoire.svg\" alt=\"\" \/><\/div>\t\t\t\t<h3 class=\"block_advantage_title\"><strong>Save points<\/strong><br>when you charge using the application<\/h3>\t\t\t\t\t\t\t\t<p class=\"block_advantage_desc\">\u20ac1 spent = 1 point<\/p>\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<style>\n\t.block-picture-only img {\n\t\twidth: 100%;\n\t}\n<\/style>\n\n<section class=\"block-picture-only wp-block-engie-block-picture-only\">\n\t<div class=\"\">\n\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/app-fid-image.png\" alt=\"\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/primes.svg\" alt=\"\" \/><\/div>\t\t\t\t<h3 class=\"block_advantage_title\"><strong>\u20ac5 credit<\/strong><br>on your charging after every 200 points<\/h3>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n<\/div>\n\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_secondary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">Benefits of the ENGIE Vianeo application<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group container app-mobile-app is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group mobile-app-column is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\"><section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/smartphone-mobile.svg\" alt=\"\" \/><\/div>\t\t\t\t<h3 class=\"block_advantage_title\"><strong><strong><strong>Using the application<\/strong><\/strong><\/strong><\/h3>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/check_circle.svg\"><strong><strong>10% savings on public tariff<\/strong><\/strong><\/p>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/check_circle.svg\">Loyalty points and rewards<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/check_circle.svg\">Charge history and payment receipts<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group mobile-app-column is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\"><section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/carte-bancaire.svg\" alt=\"\" \/><\/div>\t\t\t\t<h3 class=\"block_advantage_title\"><strong><strong>Using a bank card<\/strong><\/strong><\/h3>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/check_circle.svg\">ENGIE Vianeo public tariff<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/cross_circle.svg\">Loyalty points and rewards<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/cross_circle.svg\">Charge history and payment receipts<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group mobile-app-column is-vertical is-layout-flex wp-container-core-group-is-layout-fe9cc265 wp-block-group-is-layout-flex\"><section class=\"block_advantages block-one-element wp-block-engie-block-advantages\">\n\t<div class=\"container\">\n\t\t<div class=\"block-advantages-container\">\n\t\t\t\n\n\t<div class=\"block_advantage wp-block-engie-block-advantage\">\n\t\t\t<div class=\"title-icon limeapple pictograms icon-size-xs\"><img decoding=\"async\" src=\"\/wp-content\/plugins\/engie-blocks\/assets\/pictograms\/smart-box-energie-eclair.svg\" alt=\"\" \/><\/div>\t\t\t\t<h3 class=\"block_advantage_title\"><strong><strong><strong>Using a fuel card<\/strong><\/strong><\/strong><\/h3>\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/cross_circle.svg\">Variable tariffs depending on your fuel card supplier<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/cross_circle.svg\">Loyalty points and rewards<\/p>\n\n\n\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/10\/cross_circle.svg\">Charge history and payment receipts<\/p>\n<\/div>\n<\/div>\n\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_secondary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h2 class=\"section_titles_title \">FAQ<\/h2 >\t\t<p class=\"section_titles_desc\">Do you have any questions about the ENGIE Vianeo application or the loyalty programme? Find all the answers here.<\/p>\t<\/div>\n<\/section>\n\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h3 class=\"section_titles_title \">General information<\/h3 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How does the loyalty programme work?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>The ENGIE Vianeo+ loyalty programme is based on a points system. Users who charge their vehicles via the ENGIE Vianeo application at stations listed in the application can earn points and access exclusive rewards. We provide you with a \u20ac5 discount voucher for every 200 points collected.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How do I join the loyalty programme?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>The loyalty programme is open to individuals who are of legal age and legally able to enter into agreements.<br><br>To join the ENGIE Vianeo+ loyalty programme, <strong>the customer must download the ENGIE Vianeo application, create an ENGIE Vianeo account and provide their surname, first name and a valid email address.<\/strong> Joining the programme is free of charge.<br><br>Membership to the loyalty programme is strictly personal and cannot be transferred to another person. Users may not share or lend their account details to third parties.<br><br>The programme is fully digital and your customer account can only be accessed via the ENGIE Vianeo application.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Are there any fees to join the loyalty programme?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>No, the ENGIE Vianeo+ loyalty programme is completely free.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Can I join the loyalty programme if I live outside mainland France?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>You can register for the programme anywhere in Europe. However, points can only be earned on charging sessions carried out via the application at ENGIE Vianeo stations listed in the application.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Can I unsubscribe from the loyalty programme?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>If you wish to unsubscribe, you can do so from your customer account on the application. Unsubscribing will result in the immediate and permanent deletion of your loyalty account.<br><br>Good to know: If you have accumulated loyalty points, we recommend using your points balance before cancelling, as all points and rewards will be permanently deleted and cannot be recovered.<br><br>If you unsubscribe, you can rejoin the loyalty programme at any time. However, previously earned points will not be restored.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h3 class=\"section_titles_title \">Earning points<\/h3 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How can I earn loyalty points?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>The loyalty programme allows you to earn points whenever:<br>&#8211; you carry out a charging session via the application at ENGIE Vianeo charging terminals identified in the application.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>What happens if I request a refund for a charging session?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Points accumulated from a charging session that has been refunded will be cancelled and removed from your points balance.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>When will my points be credited to my balance?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Your points will be credited immediately after the charging session and will be visible in your loyalty account.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>How long are my loyalty points valid for?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Your points are valid and can be used for 12 months from the date they are earned so that you can enjoy them for as long as possible.<br>At the end of the 12 months, your points will expire. This applies to all types of points earned.<br>Example: if you earned points on 23 November 2024, they will expire on 23 November 2025.<br><br>Loyalty points are non-transferable and have no monetary value. They cannot be exchanged for money or for their cash equivalent.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Do I earn points if I use a reward?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>The amount paid using a discount coupon will not generate points (Example: you carry out a charging session with a total cost of \u20ac15 and use a \u20ac5 discount coupon. In this case, you will earn points on \u20ac10).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Do I earn points when charging abroad?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>For the moment, you can only earn loyalty points in mainland France (excluding Corsica) by selecting an ENGIE Vianeo station available in the mobile application.<br>Additional ENGIE Vianeo stations located outside mainland France will soon be eligible for the loyalty programme. These new stations located in Europe will be identifiable in the application.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n<section class=\"section_titles_style_tertiary wp-block-engie-section-titles\">\n\t<div class=\"container\">\n\t\t<h3 class=\"section_titles_title \">Accessing and using rewards<\/h3 >\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>What rewards are available in the programme?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Once you have accumulated 200 points, a \u20ac5 loyalty reward will automatically be credited to your ENGIE Vianeo+ account in the form of a discount coupon. This coupon will be visible in your customer account and will be applied automatically to your next charging session(s). Once the reward has been triggered, your points balance will return to 0 so that you can earn another 200 points and obtain a new reward.<br><br>Example: 200 points = \u20ac5 discount applied to the amount of your next charging session. If the amount of your charging session is less than \u20ac5, the remaining value of the discount coupon will be deducted from your next charging session.<br><br>This loyalty reward becomes available immediately (once the payment for the charging session that allows you to reach a balance of 200 points has been validated). It will remain valid for 90 days from the date it becomes available in your loyalty account and must be used before the end of this period.<br><br>Example: if you earned a reward on 23 November 2024, it will expire on 21 February 2025.<br><br>The loyalty reward is personal and non-transferable. Rewards are subject to availability and may be modified, discontinued or replaced at any time without prior notice.<br><br><strong><em>Information: This feature is currently under development and will be available by 31 December 2024 at the latest. In the meantime, there is no limit to the number of points you can accumulate.<\/em><\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Where can I find the programme rewards and how do I unlock\/use them?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>A few weeks after its launch, the loyalty programme will offer a reward in the form of a discount coupon available through your loyalty account:<br><br>\u2013 A discount coupon:<br>To unlock a discount coupon, you must reach 200 points. This will automatically generate your coupon, which will be available immediately and automatically applied to your next charging session.<br><br>You will then be able to use your coupon within 90 days from the date your points are redeemed. At the payment stage, the coupon will automatically be applied so that you can benefit from a discount of up to \u20ac5 on the cost of your charging session. These rewards are subject to availability and may be modified, discontinued or replaced at any time without prior notice.<br><br>Please note that discount coupons can only be used for charging sessions launched via the application. You will see your discount coupon applied when you confirm your payment method, and therefore benefit from it.<br><br>New rewards will soon be available within the ENGIE Vianeo+ programme. To help you understand how to use them, information will be provided for each reward.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Can I combine a reward with a promotional price?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Yes, discount coupons can be combined with promotional offers.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"wp-block-engie-accordion wp-block-engie-block-accordion\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"block_accordion_0\">\n\t\t\t\t<div class=\"block-accordion-item\">\n\t\t\t\t\t<button type=\"button\" class=\"block-accordion-item-question\" aria-expanded=\"false\" >\n\t\t\t\t\t\t<p>Are the points I earn automatically converted into a discount coupon?<\/p>\t\t\t\t\t\t<span class=\"material-icons item-question-icon\">expand_more<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t<div class=\"block-accordion-item-content\">\n\t\t\t\t\t\t<p>Yes. Once you reach 200 points, a discount coupon will automatically be credited to your ENGIE Vianeo+ account.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n<section class=\"desktop-xs_height tablet-xs_height mobile-xs_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n\n<p>Click the following link for the\u00a0<a href=\"https:\/\/www.engie-vianeo.com\/en\/loyalty-gcu\/\">General Terms and Conditions of Use for the ENGIE Vianeo+ loyalty programme<\/a>.<\/p>\n\n\n<section class=\"desktop-r_height tablet-r_height mobile-r_height wp-block-engie-block-blank-dividers\">\n\t\n<\/section>\n\n\n\n<section class=\"block-cta-app-v2 wp-block-engie-block-cta-app-v2\">\n\t<div class=\"container\">\n\t\t<div class=\"block-cta-app-v2-inner\">\n\t\t\t<div class=\"block-cta-app-v2-content\">\n\n\t\t\t\t\n\n<div class=\"nj-modal fade\" id=\"qrcodeModal\" role=\"alertDialog\" aria-labelledby=\"qrcodeModalLabel\">\n  <div class=\"nj-modal__dialog\" role=\"document\">\n\t<div class=\"nj-modal__content\">\n\t  <div class=\"nj-modal__header\">\n\t\t<button type=\"button\" class=\"nj-icon-btn nj-icon-btn--lg nj-icon-btn--secondary nj-modal__close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t  <span aria-hidden=\"true\" class=\"nj-icon-btn__icon material-icons\">close<\/span>\n\t\t<\/button>\n\t  <\/div>\n\t  <div class=\"nj-modal__body\">\n\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/QR-code-new-popup.png\" alt=\"\">\n\t  <\/div>\n\t  <div class=\"nj-modal__footer\">\n\t\t<p>Scan the QR-Code to download the ENGIE Vianeo application<\/p>\n\t  <\/div>\n\t<\/div>\n  <\/div>\n<\/div>\n<section class=\"style-column-1 background-white wp-block-engie-block-cta-text-only\">\n\n\t\t<div class=\"container\">\n\t\t<div class=\"block-cta-text-only style-column-1\">\n\t\t\t<div class=\"block-cta-text-only-content\">\n\t\t\t\t<h2 class=\"block-cta-text-only-title\">Avec l\u2019application ENGIE Vianeo,<br>Recharger, c\u2019est gagner ! *<\/h2><p class=\"block-cta-text-only-desc\">Lancez et suivez votre recharge avec l\u2019application ENGIE Vianeo et cumulez des points \u00e0 chaque recharge.<br><strong>Gagnez 5\u20ac de remise tous les 200 points cumul\u00e9s !<\/strong><br>* L\u2019application est actuellement uniquement disponible en France.<\/p>\t\t\t<\/div>\n\t\t\t<div class=\"block-cta-text-only-list-buttons\">\n\t\t\t\t<ul>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\n\t\t\t\t<div class=\"block-cta-app-v2-app-icons\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/qr-code.svg\" class=\"block-cta-app-v2-qr-code mobile-hidden\" \/>\n\t\t\t\t\t<a href=\"https:\/\/engie-vianeo.go.link\/8SAGR\" target=\"_blank\" class=\"cta-app-button\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/app-store.svg\" class=\"block-cta-app-v2-app-icon\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a href=\"https:\/\/engie-vianeo.go.link\/7zAqz\" target=\"_blank\" class=\"cta-app-button\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/google-store.svg\" class=\"block-cta-app-v2-app-icon\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t<img decoding=\"async\" class=\"block-cta-app-v2-img\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/app-illustration-v2-3.png\" alt=\"\" \/>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\n<section class=\"block-cta-app-v2 wp-block-engie-block-cta-app-v2\">\n\t<div class=\"container\">\n\t\t<div class=\"block-cta-app-v2-inner\">\n\t\t\t<div class=\"block-cta-app-v2-content\">\n\n\t\t\t\t\n\n<div class=\"nj-modal fade\" id=\"qrcodeModal\" role=\"alertDialog\" aria-labelledby=\"qrcodeModalLabel\">\n  <div class=\"nj-modal__dialog\" role=\"document\">\n\t<div class=\"nj-modal__content\">\n\t  <div class=\"nj-modal__header\">\n\t\t<button type=\"button\" class=\"nj-icon-btn nj-icon-btn--lg nj-icon-btn--secondary nj-modal__close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t  <span aria-hidden=\"true\" class=\"nj-icon-btn__icon material-icons\">close<\/span>\n\t\t<\/button>\n\t  <\/div>\n\t  <div class=\"nj-modal__body\">\n\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/uploads\/2024\/10\/QR-code-new-popup.png\" alt=\"\">\n\t  <\/div>\n\t  <div class=\"nj-modal__footer\">\n\t\t<p>Scan the QR-Code to download the ENGIE Vianeo application<\/p>\n\t  <\/div>\n\t<\/div>\n  <\/div>\n<\/div>\n<section class=\"style-column-1 background-white wp-block-engie-block-cta-text-only\">\n\n\t\t<div class=\"container\">\n\t\t<div class=\"block-cta-text-only style-column-1\">\n\t\t\t<div class=\"block-cta-text-only-content\">\n\t\t\t\t<h2 class=\"block-cta-text-only-title\">With the ENGIE Vianeo application,<br>Charge your car and earn rewards! *<\/h2><p class=\"block-cta-text-only-desc\">Start and track your charging sessions with the ENGIE Vianeo application and earn points every time you charge.<br><strong>Get \u20ac5 off for every 200 points earned!<\/strong><br>* The application is currently only available in France.<\/p>\t\t\t<\/div>\n\t\t\t<div class=\"block-cta-text-only-list-buttons\">\n\t\t\t\t<ul>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\n\t\t\t\t<div class=\"block-cta-app-v2-app-icons\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/qr-code.svg\" class=\"block-cta-app-v2-qr-code mobile-hidden\" \/>\n\t\t\t\t\t<a href=\"https:\/\/engie-vianeo.go.link\/8SAGR\" target=\"_blank\" class=\"cta-app-button\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/app-store.svg\" class=\"block-cta-app-v2-app-icon\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t<a href=\"https:\/\/engie-vianeo.go.link\/7zAqz\" target=\"_blank\" class=\"cta-app-button\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/google-store.svg\" class=\"block-cta-app-v2-app-icon\" \/>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t<img decoding=\"async\" class=\"block-cta-app-v2-img\" src=\"https:\/\/www.engie-vianeo.com\/wp-content\/plugins\/engie-blocks\/assets\/img\/app-illustration-v2-3.png\" alt=\"\" \/>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Download the application 10% savings on public tariff Loyalty points and rewards Charge history and payment receipts ENGIE Vianeo public tariff Loyalty points and rewards Charge history and payment receipts Variable tariffs depending on your fuel card supplier Loyalty points and rewards Charge history and payment receipts Click the following link for the\u00a0General Terms and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-static","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8577","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Application Recharge VE &amp; Programme de Fid\u00e9lit\u00e9 ENGIE Vianeo+<\/title>\n<meta name=\"description\" content=\"Rechargez et gagnez des r\u00e9compenses via notre nouvelle application et le programme de fid\u00e9lit\u00e9 ENGIE Vianeo+\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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