{"id":8690,"date":"2025-03-28T16:04:57","date_gmt":"2025-03-28T16:04:57","guid":{"rendered":"https:\/\/www.engie-vianeo.com\/cguv\/"},"modified":"2026-07-02T17:07:51","modified_gmt":"2026-07-02T17:07:51","slug":"tcsu","status":"publish","type":"page","link":"https:\/\/www.engie-vianeo.com\/en\/tcsu\/","title":{"rendered":"General Terms and Conditions of Use and Sales of the Charging Service"},"content":{"rendered":"
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General Terms and Conditions of Use and Sales of the Charging Service<\/h1 >\t\t

June 2026<\/p>\t<\/div>\n<\/section>\n\n\n

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PREAMBLE<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n

These General Terms and Conditions of Use and Sale (hereinafter \u201cGTCUS<\/strong>\u201d) define the terms and conditions of use and sale of the Charging Service for electric and rechargeable hybrid vehicles offered by ENGIE Mobilit\u00e9s Electriques and are intended for Users of the Service.<\/p>\n\n\n\n

ENGIE MOBILITES ELECTRIQUES is a simplified joint stock company with a capital of \u20ac89,100,000, registered in the Nanterre Trade and Companies Register under number 909 073 363, with its registered office located at 67 rue Jules Ferry \u2013 92250 La Garenne-Colombes, France. Intra-community VAT numbers: FR14909073363 and BE1020493547. ENGIE Mobilit\u00e9s Electriques operates under the ENGIE Vianeo brand (hereinafter \u201cENGIE Vianeo<\/strong>\u201d).<\/p>\n\n\n

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DEFINITIONS<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n

Any term or expression with an initial capital letter has the following meaning:<\/p>\n\n\n\n

Application<\/strong>: refers to the ENGIE Vianeo mobile application, available for free download on Google Play and the Apple Store, dedicated to the Charging Service and compatible with Android and iOS systems. It allows users to create a Customer Account, locate a Charging Point, and pay for charging.<\/p>\n\n\n\n

GTCUS<\/strong>: refers to these General Terms and Conditions of Use and Sale for the Charging Service provided by ENGIE Vianeo.<\/p>\n\n\n\n

Customer Account<\/strong>: refers to the account created by the User by completing the registration form available on the ENGIE Vianeo Application, allowing them to access the various features of the Charging Service via the ENGIE Vianeo Application.<\/p>\n\n\n\n

Charging Point<\/strong>: refers to a facility located in a parking space providing access to the Charging Service provided by ENGIE Vianeo.<\/p>\n\n\n\n

Charging Service<\/strong> or Service<\/strong>: refers to the charging service provided by ENGIE Vianeo and includes, in particular, the following services: (i) access to charge a Vehicle at a Charging Point; and (ii) access to the User support service for technical questions.<\/p>\n\n\n\n

ENGIE Vianeo website<\/strong>: refers to the ENGIE Vianeo website accessible at the following address: http:\/\/www.engie-vianeo.com<\/a>. <\/p>\n\n\n\n

Subscription: <\/strong>refers to the paid service offered by ENGIE Vianeo, enabling the User to subscribe a no-commitment monthly subscription in order to benefit from a preferential tariff per kilowatt-hour applicable to charging sessions carried out in France via the Application.<\/p>\n\n\n\n

User<\/strong>: refers to the user of the Charging Service.<\/p>\n\n\n\n

Vehicle<\/strong>: refers to any road vehicle powered entirely by an electric motor, and\/or any hybrid vehicle powered partially by an electric motor, which vehicle can use electricity stored in a rechargeable battery through the use of a Charging Point.<\/p>\n\n\n

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ARTICLE 1 \u2013 TERMS AND CONDITIONS OF CHARGING<\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n\n

The Charging Service provided by ENGIE Vianeo includes all charging-related services available from Charging Points, the Website, and the ENGIE Vianeo Application. The Service includes, in particular: the sale of the Charging Service and the subscription to a Customer Account.<\/p>\n\n\n\n

Use of the Charging Service is subject to the User’s acceptance of and compliance with these GTCUS and the ENGIE Vianeo Privacy Policy.<\/p>\n\n\n

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ARTICLE 2 \u2013 USE OF THE CHARGING SERVICE <\/h2 >\t\t\t<\/div>\n<\/section>\n\n\n
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2.1 TERMS OF USE FOR CHARGING POINTS<\/h3 >\t\t\t<\/div>\n<\/section>\n\n\n\n

The User must comply with the instructions displayed on or near the Charging Point, which can be consulted at any time, and ensure that the Vehicle is correctly and validly parked in accordance with the layout of the premises and the applicable parking regulations.<\/p>\n\n\n\n

The User shall ensure that he uses the correct plug and cable in accordance with the provisions below and also comply with the Vehicle manufacturer’s instructions. The User shall ensure that the Vehicle is compliant, approved, and in good condition. The User shall ensure that the Vehicle is monitored before, during, and after charging.<\/p>\n\n\n\n

To connect and charge the Vehicle at the Charging Point, the User must only use the Charging Point cable when it is attached to the Charging Point and forms an integral part of it, to the exclusion of any other accessories.<\/p>\n\n\n\n

In the event that the User uses their own cable, the User must ensure before use that it is an approved cable that is compatible with the Charging Point, in good working order, and allows the Vehicle to be connected. The User undertakes to use the plug that corresponds to the technical characteristics of their Vehicle.<\/p>\n\n\n\n

When using Charging Points, the User agrees to comply with all regulations in force for and in relation to charging, as well as all parking rules.<\/p>\n\n\n\n

The User must ensure that he\/she has a means of payment and that it is compatible with the use of the Charging Point.<\/p>\n\n\n\n

If the Charging Point cannot be released correctly, the User must call the technical support number indicated on the Charging Point.<\/p>\n\n\n

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2.2 CIRCUMSTANCES MAKING CHARGING IMPOSSIBLE OR MORE DIFFICULT<\/h3 >\t\t\t<\/div>\n<\/section>\n\n\n\n

Recharging may be prevented or disrupted, in whole or in part, temporarily or otherwise, by circumstances beyond ENGIE Vianeo’s control. These circumstances may include, but are not limited to:<\/p>\n\n\n\n