The mobile application Engie Vianeo (“the App”) is published by the company ENGIE MOBILITES ELECTRIQUES (hereafter referred to as “the Company”).

Simplified Joint Stock Company, with a share capital of 2.000.000 €.

RCS Nanterre – intra-community VAT number : FR14909073363.

Head office : Tour T1 – 1 place Samuel de Champlain – 92930 Paris la Défense Cedex France. 

The director of publication of the App is François-Xavier de Froment.

The person in charge of the editing of the App is Fabien Rémy.

Contact e-mail address:

ENGIE Mobilités Electriques sells charge services for electric vehicle.


The service provider having realized the App is the company Niji S.A..


By accessing this App, you agree to be bound by these Terms of use (“Terms”). Before using this App, the User is invited to read these Terms, as well as our Cookie Notice and our Personal Data Privacy Notice. If you do not accept these Terms, please do not use this App.

You undertake to access the information provided on this mobile application exclusively for personal and noncommercial use. You may only use the App for legitimate purposes. It may not be used or misappropriated for purposes contrary to Public Order and Morality. The content of these Terms of use may change. We therefore advise you to read them regularly.

L’Application est accessible gratuitement à toute personne disposant d’un accès à internet (« l’Utilisateur »). L’ensemble des coûts liés à la connexion à l’Application, qu’il s’agisse des frais matériels, logiciels ou d’accès à internet sont à l’unique charge de l’Utilisateur.

1 – Access and use of the App

The App is accessible free of charge to any person with Internet access (“the User”, “You”, “Your” ad “Yours”). All costs related to the connection to the App, whether hardware, software or Internet access costs, are the sole responsibility of the User.

Any person accessing the App and using its features acknowledges having read these Terms of use and agrees to comply with them. The User also agrees to use the content accessible on the App in accordance with the regulations in force. As a user of the App, you acknowledge that you have the necessary skills and means to access and use this mobile application.

The Company makes its best efforts to ensure that the App is accessible at all times. However, it shall not be held responsible in the event of temporary unavailability of the App, in particular for reasons of maintenance, force majeure, computer difficulties or telecommunication networks. The Company may occasionally shut down its App for maintenance purposes. In this case, it will make every effort to notify users in advance.

The User declares that he/she has the necessary skills and means to access the App and acknowledges that he/she has checked that the device configuration used does not contain any virus and that it is in perfect working order.

It is absolutely forbidden to seek, in any way whatsoever, to hinder or attempt to hinder the proper functioning or features of the App. The unauthorized use of systems or devices aimed at searching, retrieving, copying, monitoring and/or extracting data available on the App for direct or indirect commercial use, in particular with a view to displaying them on another Internet site, is also prohibited.

2 – Limitation of liability 

As a User of the App, you must refrain from any act contrary to the regulations in force, likely to infringe the privacy, honor, sensitivity, brand image, notoriety of any person, natural or legal, and in particular of ENGIE MOBILITES ELECTRIQUES by avoiding any defamatory, provocative, malicious, denigrating or threatening mention, message or text. You must also refrain from any act contrary to public order or morality.

The Company endeavours to ensure that the information contained within the App is up to date, correct and complete. In the event of inadvertent or occasional errors the Company accepts no liability. Further, the Company cannot accept any liability for loss of any kind resulting from reliance on the information or opinions provided within the App nor from any computer viruses and other malicious programs on the App despite the Company’s reasonable precautions against them.

The Company shall not be liable for any direct or indirect damages resulting from or arising out of the dissemination by a third party of a virus through our App that may infect your device system as a result of your connection to, use of, or browsing in this App. The Company shall not be liable for any material or incidental damages (including, but not limited to, technical failure, disclosure of confidential material, loss of data), or any other indirect damages whatsoever related to your use of the App.

The information published on the App is provided for information purposes only. Each User assumes full responsibility for the credit he or she gives to this information. If you notice any errors concerning the information displayed on the App, omissions, typographical or layout errors, you are invited to inform us so that we can make the appropriate corrections.

Chaque internaute assume pleinement les risques liés au crédit qu’il accorde à ces informations. Si vous constatez des erreurs concernant les informations affichées sur l’Application, des omissions, des erreurs typographiques ou de mise en page, vous êtes invités à nous les indiquer afin qu’il soit procédé aux corrections appropriées.

The Company is not responsible for display difficulties due to insufficient bandwidth, difficulties of use, or incompatibility between this App and your device.

No warranty, express or implied, is given by the Company.

3 – Trademarks and copyright

The App is fully subject to French law on copyright, trademarks and, in general, on intellectual property. Copyright on each of the elements available on the App (in particular the programs and specific developments, sounds, know-how, marks, texts, illustrations, logos, graphics, files, corporate names, products, photographs) and their arrangement are owned by or licensed to the Company unless otherwise noted. User may imprint, copy, download or temporarily store extracts from the App for its own personal information. Any other use is prohibited unless you first get Company’s written permission. In particular no one may use a part of our App on any other website, or link any other website to our App, without Company’s prior written permission through the following:

The User is only authorized to reproduce as a short quotation the contents published on the App, while respecting their integrity and subject to the clear and legible mention of the source, for example in the following form: “Extract from the mobile application Engie Vianeo. All rights reserved“. These Terms do not grant you any licence for the use of trademarks, logos or photographs belonging to the Company.

Furthermore, the User is informed that the domain name of the App is also protected under these provisions and has been reserved. Third-party publishers are forbidden to establish deep links to the App without the prior written authorization of the Company in the person of the editor.

Failure to comply with these prohibitions constitutes an infringement punishable under Articles L.335-2 and following of the French Code of Intellectual Property. In the case of non-observance of these prohibitions, the User may be held liable to penal sanctions and civil liability. The Company may delete without delay, and without prior notice, any content published by a User on its App (message, text, image, graphic, etc.) if incompatible with the laws and regulations in force.

4 – Links and external websites

The App contains links to external websites to allow access to additional information about related matters. The Company accepts no responsibility or liability for material supplied by or contained on any external website which is linked from or to the App, or use of any personal data by a third party.

Before establishing a link to the App, you should request express and written permission from the App’s editor at

Furthermore, given that the decision to activate or not the links belongs exclusively to the User and that the contents of the websites evolve rapidly, the Company formally declines any responsibility as to the contents to which the hypertext links present on the App redirect. The Company reserves the right to delete the links on its App. By clicking on the hypertext links present on the App, the User is redirected to other sites with their own legal conditions, which he/she is advised to consult. The App includes links to other ENGIE websites or ENGIE Group companies likely to have their own legal conditions.

It is also the User’s responsibility to take the necessary precautions to avoid possible contamination of his/her computer equipment by one or more “viruses” while browsing the Internet (hypertext links).

5 – Personal Data Protection and Cookies

The Company, as the Data Controller, may collect User’s personal data, such as device information, accessed pages on the App, and the time and date of your visit. The Company is committed to respect User’s data privacy in accordance to applicable regulations, in particular the General Data Protection Regulation or GDPR (EU Regulation 2016/679) and the amended French law “Informatique et Libertés” of January 6th 1978..

For more information on Personal Data processings operated by the Company and on the cookies used on this App, please refer to “Personal data protection Notice” and the notice relating to “Cookies Notice” accessible on the App. By accessing and using the App, the User acknowledges that he/she has read these notices.

As a user of the App, you are obliged to comply with the above-mentioned applicable data protection regulations. You are reminded that the violation of the regulations in force is liable to penal sanctions.

6 – Ethics whistleblowing system

The ethical alert system allows employees of the ENGIE Group, to which the Company belongs, regardless of their employment status, as well as third parties (customers, suppliers,..) to make a report in accordance with the French “Sapin II” law of 9 December 2016 and the French “Duty of Vigilance” law of 27 March 2017. Its use is strictly voluntary and can not be made compulsory.

The objectives pursued and areas concerned of the ethical alert system implemented by Engie Group  :

  • Financial, accounting, banking and anti-corruption
  • Anti-competitive practices
  • Fight against discrimination and harassment in the workplace
  • Health, occupational health and safety
  • Protection of the environment

The recipients of ethics alerts are Engie Group’s employees specifically responsible for handling ethical alerts. It is not excluded that information collected by this device may be communicated to another entity of the Group in order to allow the processing of ethical reporting in accordance with legal provisions, in particular by taking all necessary measures to ensure compliance with confidentiality and security of the elements thus transmitted.

In the case of ethic alerts, transfer outside the EU may occur. They are supervised by the ENGIE Group BCRs.

The persons identified under this scheme may exercise their right of access and rectification directly to:

There is no risk of prosecution on the bona fide user of this device. Any abuse of the device may be prosecuted.

7 – Updates

In order to provide information, the Company takes great care to ensure that all information published on the App is accurate and up-to-date. However, the Company cannot guarantee the accuracy, precision, updating or completeness of such information. Each User assumes the full risk of relying on such information. Furthermore, the Company reserves the right, at any time and at its sole discretion, to correct the content of the App.

Any dated information published on the App is valid only for the specified date .

The User is therefore advised to refer to the latest version of the Terms of use of the App.

8 – Governing law

The App is subject to French law. These Terms are governed by and interpreted in accordance with French Law. In the event of a dispute relating to the interpretation, validity and/or application of these Terms of use, in the absence of a prior amicable solution, only the French courts shall be competent to settle the dispute.

If, for any reason whatsoever, a competent court were to rule that a provision of these Terms is invalid, the invalidity of that provision will not in any way affect the validity of the remaining Terms of use, which will remain in force.