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    If your charging session failed, the payment pre-authorisation is cancelled within 48 to 72 hours in most cases, but this period may extend up to 15 days.


    Is the pre-authorisation still visible on your bank account after 15 days? Please feel free to contact us.

    Get your receipt quickly.

    To get your receipt sooner, please fill in the fields below as accurately as possible. Accurate information helps us process your request faster.




    If you use the ENGIE Vianeo app, please enter the email address associated with your account.


    We may use this number to contact you for additional information.





    Find the name of the charging location on the location map or on the ENGIE Vianeo app.


    Example: 123456‑03‑1 or Charger 3





    Please enter the exact charging amount (e.g. €12.34). You can find it on your bank statement.




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