General Terms and Conditions of Access and Use of the My Charging Card Service
These General Terms and Conditions of Access and Use (the “TCAU”) define the conditions for access and use of the Charging Service between ENGIE Mobilités Electriques and the User. Subscription to the Charging Service implies full and unconditional acceptance by the User of these TCAU as a valid binding contract, and their use of the Charging Service and charging stations is subject to the User’s acceptance and compliance with the rights and obligations foreseen by these TCAU. The User renounces any invocation of other conditions.
Words, expressions or terms with a capital letter are respectively assigned the following meanings:
Application, App: refers to the ENGIE Vianeo mobile application available from iOS and Android stores.
Charging Card: refers to the EV charge card supplied by ENGIE Mobilités Electriques to the User, providing access to Charging stations.
TCAU: refers to these General Terms and Conditions of Access and Use.
Contract: refers to the Contract, formed by these TCAU and the Subscription form, containing the specific stipulations agreed between ENGIE Mobilités Electriques and the User concerning the EV Charging Service.
ENGIE Mobilités Electriques: refers to the supplier of the Service to the User, simplified joint stock company with capital of 2,000,000 Euros, head office listed at 1 place Samuel de Champlain – 92939 Paris La Défense Cedex France, matriculated on the Nanterre Register of Trade and Companies with the company number 909 073 363.
Personal Area: refers to the online platform available free of charge to the User, following authentication, via a dedicated section of the ENGIE Vianeo Website or Application, where the User may consult and manage their personal data, view their Contract, and access their invoice history.
Subscription Form: refers to the subscription form to the Contract as completed and accepted by the User on the ENGIE Vianeo Website. The Subscription Form is an integral part of the Contract.
Charging station: refers to an installation located on a public parking area or charging station, which can be used to charge the battery of a single Electric Vehicle at a time, in France (including Corsica) or in the following countries in Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Partner Network: refers to all Charging stations accessible to the Services supplied by ENGIE Mobilités Electriques. It is only possible to view all Charging stations via the mobile Application.
Charging Service ou Service: refers to the My Charging Card Service proposed by ENGIE Mobilités Electriques and incorporates the following components: (i) the provision by ENGIE Mobilités Electriques of a Charging Card to the User; (ii) access to recharging an Electric Vehicle at a Charging station; (iii) access to a dedicated Personal Area for all Users; and (iv) access to the User support service for technical issues.
ENGIE Vianeo Website: refers to the ENGIE Vianeo website available at: https://www.engie-vianeo.com.
User: refers to the user of the EV Charging Service and Application.
Electric Vehicle: refers to any road vehicle entirely powered by an electric motor and/or any hybrid vehicle partially powered by an electric motor, and which can store energy using a battery that can be recharged at a Charging station.
ARTICLE 1 – TERMS AND CONDITIONS OF SUBSCRIPTION TO THE CONTRACT
Subscription to the Contract is open to natural persons subject to their acceptance and compliance with the Contract, provision of the required details and payment of the subscription fees, the amount of which is indicated on the Subscription Form.
The User must subscribe to the Contract on the ENGIE Vianeo Website. The User must complete all steps in the subscription process and must therefore:
- Provide the required details in the Subscription Form;
- Acknowledge and accept these TCAU;
- Sign the Subscription Form and pay the subscription fees, the amount of which is indicated on the Subscription Form.
ENGIE Mobilités Electriques will then acknowledge receipt of the User’s subscription request by sending a summary e-mail to the e-mail address provided in the Subscription Form to send the Charging Card.
Once the order is confirmed, the User must create a password and click on the link in the e-mail received from ENGIE Mobilités Electriques to activate their Personal Area.
The Charging Card is sent by tracked post to the User within ten (10) working days from the validation of the Subscription Form by ENGIE Mobilités Electriques. Once the Charging Card is received by the User, they must enter the ID number of the Charging Card (visible on the reverse side) in their Personal Area to activate the card.
The User declares that all information and documents provided at the time of subscription are exact and if they must be changed, the User shall inform ENGIE Mobilités Electriques via their Personal Area. Failure to notify or the provision of insufficient or incorrect details may lead to termination of the Contract as of right. ENGIE Mobilités Electriques may find it necessary to carry out prior checks on the information provided by the User and reserves the right to reject any subscription request to the Contract if the dispatch address for a Charging Card is unknown, not permanent or false. In this case, the subscription request will be automatically cancelled and no amounts shall be debited against the User’s bank account. ENGIE Mobilités Electriques is free to reject any subscription request to the Contract for legitimate reasons, such as the termination of a previous contract by ENGIE Mobilités Electriques for fraud or missed payments. Subscribing to the Contract engages (i) the User, (ii) the payer if different to the User, and (iii) any bearer of a Charging Card assigned by the User of said Charging Card.
Subscription to the Contract by the User activates the application of subscription fees, the amount of which is indicated on the Subscription Form and on the ENGIE Vianeo Website. The Application is free to download (except for any data charges applied by the mobile service provider).
ARTICLE 2 – INVOICING AND PAYMENT PERIODS
2.1 INVOICE CREATION
Invoices are issued monthly and addressed by ENGIE Mobilités Electriques to the User at the billing address provided in the Subscription Form.
Charging fees incurred on the Partner Network are billed to the User on a monthly basis. These fees are paid by automatically debited to the bank account provided by the User, indicated in their direct debit agreement, or by bank transfer.
A User who receives their invoices in electronic format may request a paper copy of their invoices. This copy is charged. The User is entitled to oppose the use of a long-term storage system other than paper, and may at any time, request to receive their invoices in paper format at no charge.
2.2 PAYMENT OF INVOICES
All invoices must be settled no later than 14 days from their date of issue. No discount shall be granted in case of early payment. If full payment is not received within the specified deadline, penalties shall be applied to the amount due as of right, and without notice, equal to:
- if the payment is overdue between 1 and 11 days, the residual amount due multiplied by the number of days overdue, multiplied by 1.5 times the daily legal interest rate in effect;
- if the payment is overdue by 12 days or more, 5% of the residual amount due on the twelfth day overdue. The amount of such penalties may not be less than €7.50 incl. taxes.
2.3 PAYMENT METHODS
ENGIE Mobilités Electriques offers the User the option of paying by direct debit or by bank transfer. The User must ensure that amounts due may be debited automatically to their bank account, details of which were provided to ENGIE Mobilités Electriques. If the direct debit transaction is declined, ENGIE Mobilités Electriques will suspend the direct debit agreement with the User.
ARTICLE 3 – DURATION AND TERMINATION OF THE CONTRACT, FREEZING THE CHARGING CARD
The Contract is entered into for a period of 12 months, which commences on the date of activation of the Charging Card by the User. At the end of these 12 months, the Contract shall be tacitly converted into an open-ended subscription.
3.1 TERMINATION OF THE CONTRACT BY THE USER
After the initial 12-month period, the User may terminate the Contract at any time without notice or penalty. The User must submit their request to terminate by e-mail to email@example.com or via their Personal Area, providing their name and requested termination date. Termination is completed without penalties and shall take effect as from the date the request to terminate is received or on the requested termination date.
3.2 TERMINATION OF THE CONTRACT BY ENGIE
ENGIE Mobilités Electriques may terminate the Contract in the event of failure to pay the amounts due to ENGIE Mobilités Electriques within the allocated deadline (overdue payment). In this case, ENGIE Mobilités Electriques shall notify the User to honour its obligations within thirty (30) days by registered mail with acknowledgement of receipt. If the User fails to honour its obligations within the allocated deadline, ENGIE Mobilités Electriques may terminate the Contract. Termination of the Contract obliges the User to pay the full amount of sums due up to the effective date of termination. Any month started is considered to be due as a full month. A final settlement invoice will be sent to the User.
ARTICLE 4 – CHARGING SERVICE AND USE OF CHARGING STATIONS
4.1 CHARGING CARD
The Charging Card enables the User to recharge an Electric Vehicle at Charging stations. The Charging Card serves to start or stop charging and initiates the related fees that are invoiced. The steps involved in accessing and ending Electric Vehicle charging using the Charging Card may vary depending on the Charging station used. The conditions of use are displayed at each Charging station.
The Charging Card is not a means of payment. Once received by the User, it becomes their property and must be activated by the User on the ENGIE Vianeo Website to become functional, using the number and activation code printed on the Charging Card.
The validity period of the Charging Card is that of the duration of the contract.
The Charging Card only works on the Charging stations that are part of the Partner Network. The User bears sole responsibility for use of their Charging Card and undertakes to abide by all instructions for use provided to them, in particular to refrain from bending, folding, cutting, exposing to high or low temperatures or electromagnetic fields, to a high level of humidity and any other situation manifestly inappropriate for the correct operation of the Charging Card. Failure to respect these instructions may cause the Charging Service to malfunction and the User risks experiencing abnormalities in their invoices.
In case of malfunction of a Charging Card, the User must inform ENGIE Mobilités Electriques without delay and return the defective Charging Card to ENGIE Mobilités Electriques at the address provided in Article 12. If the malfunction is not attributable to the User, the defective Charging Card will be replaced at no charge. The liability for ENGIE Mobilités Electriques is limited to the replacement of the defective Charging Card. After verification, if the malfunction is attributable to the User, ENGIE Mobilités Electriques will invoice to them the cost of the damaged Charging Card and additional related costs (packaging and shipping costs, commissioning and activation fees, support, etc.).
If the Charging Card is lost or stolen, the User must immediately inform ENGIE Mobilités Electriques by all means and confirm in writing to the address provided in Article 12 (by e-mail or via their Personal Area). The User must ensure to indicate their Customer ID number or the number of their Charging Card. The User may request the issue of a replacement Charging Card which will be delivered to them and invoiced in accordance with article 2.1. Unless otherwise notified by the User, ENGIE Mobilités Electriques declines all liability in case of abusive use by a third party of a lost or stolen Charging Card. The User remains responsible for all sums due relating to the use of the Charging Card(s) assigned to them.
ENGIE Mobilités Electriques may decide to withdraw or replace the Charging Card if the Contract is terminated by ENGIE Mobilités Electriques for fraud, alteration or illegal duplication of the Charging Card.
If the Charging Card is replaced, ENGIE Mobilités Electriques will inform the User beforehand, provide a new Charging Card and deactivate the old Charging Card, rendering it unusable on Charging stations. The User must activate their new Charging Card as per the conditions set out herein.
4.2 CONDITIONS OF USE OF CHARGING STATIONS
The User and any other person in their company at the time of charging must observe the instructions indicated on or near the charging terminal and which can be viewed at any time on the information sign at the charge point or on the ENGIE Vianeo Website. They must also ensure that they can perform the charging safely and ensure that the vehicle is correctly and appropriately parked in accordance with the station layout and parking system implemented.
The User charges their vehicle under their own responsibility and at their own risk and peril. They must ensure they use the appropriate connector and cable, and also comply with the instructions of the Electric Vehicle manufacturer. The User shall ensure that their vehicle is compliant, certified and in good condition. The User shall monitor the vehicle before, during and after the charging.
If a charging cable is provided at the Charging station and is an integral part of it, the User must use this cable to connect and recharge an Electric Vehicle at the Charging station and no other accessory. Before use, the User must ensure that they possess an approved cable compatible with the Charging station and their Electric Vehicle. The User agrees to use the plug that corresponds to their needs and to the technical characteristics of their Electric Vehicle.
To charge their Electric Vehicle, the User must scan their Charging Card on the card reader at the charge point to unlock access and enable them to connect their Electric Vehicle. Using the App, the User may also scan the QR code on the Charging station or enter the code manually to unlock access. The User must then connect the charging cable to the charge point and to their Electric Vehicle.
When finished, the User must scan their Charging Card on the charge point reader to stop the charging process and disconnect the charging cable from their Electric Vehicle. If the User used the charging cable integrated into the charge point, they must replace it back correctly. The charge point is considered released once the Electric Vehicle is no longer connected to the charge point.
If the cable will not release from the charge point or the car, the User must call the technical assistance hotline indicated on the charge point.
The User must respect all regulations in effect concerning vehicle charging when using a Charging station. ENGIE Mobilités Electriques cannot guarantee network coverage and/or accessibility to Charging stations. ENGIE Mobilités Electriques does not guarantee that Charging stations shall operate at all hours, without interruption or malfunction nor if they are indeed available. ENGIE Mobilités Electriques shall not be held liable for any damage incurred – whether direct or indirect – resulting from the failure of a charge point or the interruption of a charging session.
At all times and without prior notice, ENGIE Mobilités Electriques is entitled to remove one or more charging stations from the Partner Network and/or no longer authorise access by the User to the Partner Network.
4.3 CIRCUMSTANCES PREVENTING OR COMPLICATING CHARGING
It is possible that charging be prevented or disrupted, whether fully or not, temporarily or not, by circumstances that are not attributable to ENGIE Mobilités Electriques. In particular, these conditions may be:
- Outage, failure or malfunction of the electricity grid or measures taken unilaterally by the operator(s) of said grid;
- Outage, failure or malfunction of the telecommunications / data network or measures taken unilaterally by the operator(s) of said network;
- Outage, failure or malfunction of the payment system or measures taken unilaterally by the operator(s) of said system;
- Failure or malfunction of the Electric Vehicle itself or its charging systems;
- Vandalism, theft or damage to the charge point or any of its components, including the charging cable and payment terminal;
- Measures and/or prohibitions taken by certain national or international authorities or by the forces of law and order, natural catastrophes, preparation for and acts of war, sabotage, boycotts, etc.
ARTICLE 5 – SUPPORT AND TROUBLESHOOTING SERVICE
The support service manages the User’s questions and/or issues relating to the Service. The support service is available 24 hours a day, 7 days a week at +33 (0)969 376 009 (standard call rates apply) or by e-mail to firstname.lastname@example.org.
In case of malfunction of a charge point or a Charging Card, the User must immediately contact the number(s) displayed on the charge point.
If a User attempts to resolve the malfunction themselves, ENGIE Mobilités Electriques shall not be held liable for any resulting damage.
ARTICLE 6 – TRANSFER TO THIRD PARTIES
ENGIE Mobilités Electriques may transfer all or part of its rights and obligations in respect of the Charging Service to any company which, under the terms of Articles L.233-1 and subsequent of the French Commercial Code (i) is directly or indirectly controlled by ENGIE Mobilités Electriques or (ii) is under the same control as ENGIE Mobilités Electriques, insofar that the conditions indicated herein are respected.
ARTICLE 7 – COOLING OFF
The User is entitled to cancel their subscription without penalty and without reason within 14 calendar days of the commencement of the Contract. If the 14-day period expires on a Saturday, Sunday, or public holiday, it will be extended until the next working day.
The User shall inform ENGIE Mobilités Electriques of their decision to cancel prior to the expiry of the 14-day period by sending the cancellation form included in the document package provided at the time of subscription or any other clear, unambiguous statement expressing their wish to cancel their subscription to the Customer Service department at the address provided on the cancellation form.
If the User wishes that their Contract officially starts before the end of the cooling-off period, they must make an express request to ENGIE Mobilités Electriques. ENGIE Mobilités Electriques will accept cancellation requests in paper form or in electronic format in other situations. In this case and if they exercise their right to cancel before the end of the period, the User must pay all sums due until the effective cancellation date.
ARTICLE 8 – LIABILITY
8.1 LIABILITY OF ENGIE MOBILITES ELECTRIQUES
ENGIE Mobilités Electriques and its partners do everything reasonably possible to offer a safe, high quality electric vehicle Charging Service.
ENGIE Mobilités Electriques cannot guarantee to the User that all Charging stations will function correctly at all times, without interruption, voltage drop, variation in charging speed or failure.
A Charging station uses a communications infrastructure (whether public or not) such as mobile data connections. ENGIE Mobilités Electriques cannot guarantee the uninterrupted or glitch-free operation of this infrastructure. ENGIE Mobilités Electriques accepts no liability for damage resulting from a malfunction in the communications infrastructure.
ENGIE Mobilités Electriques shall not be liable in case of usage that is not compliant with Article 1.1 or in the cases referred to in Article 1.2. ENGIE Mobilités Electriques shall not be liable for any damage potentially incurred by the User due to the impossibility to (fully) charge their Electric Vehicle or relating to their use of or the functioning of the Charging station. ENGIE Mobilités Electriques shall not be liable if the Electric Vehicle cannot be charged safely because of a fault on the Electric Vehicle and/or on the equipment used, such as charging cables. ENGIE Mobilités Electriques assumes no obligation to monitor vehicles while charging and shall in no event be liable for damage to or disappearance of an Electric Vehicle not attributable to it, in particular acts of vandalism.
As the Charging Service depends on a self-service mode of operation, ENGIE Mobilités Electriques cannot be held liable for a lack of available Charging stations.
Outside of these cases, ENGIE Mobilités Electriques shall only be liable for its own negligence or failures and shall compensate all proven direct damage subject to prior application of all related procedures.
Any complaint must be expressed by the User in writing with as little delay as possible and no later than within ten (10) working days following that when they identified or could reasonably have been able to identify the failure, by e-mail to email@example.com, indicating at least the number of the charge point or its location, the date and time or timeframe or the incident reported, a brief description of the incident or claim and the contact details of the User or person making the complaint. If the complaint arrives beyond the deadline or is manifestly unrealistic, ENGIE shall be entitled to discard it.
8.2 LIABILITY OF THE USER AND PERSONS UNDER THEIR AUTHORITY DURING CHARGING
The User is responsible for the damage incurred by themselves, by third parties or by ENGIE Mobilités Electriques subsequent to unsuitable or negligent use of a Charging station and or any of the related equipment provided. Unsuitable or negligent use is assumed to have occurred if the instructions or explanations in Article 4 have not been applied strictly. Unsuitable or negligent use may also result from unreasonable use of a Charging station and/or any equipment provided.
The User shall guarantee ENGIE Mobilités Electriques and any third parties it invokes against any third-party action or complaint directly or indirectly in relation with its liability referred to in the previous paragraph and/or in general, in relation with behaviours or circumstances occurring at the expense and/or risk of the User.
ARTICLE 9 – PERSONAL DATA
9.1 DATA PROCESSOR, COLLECTION OF PERSONAL DATA, PURPOSES AND LEGAL BASES
In the course of its activity, ENGIE Mobilités Electriques acts as the data processor and processed User personal data using computerised systems in observance of the French Data Protection Act (law no. 78-17 of 6 January 1978 amended) and of Regulation (EU) no. 2016/679 of 27 April 2016 (the General Data Protection Regulation or GDPR).
For all purposes detailed below, User personal data are collected in the course of their subscription and performance of the Contract or through the legitimate interest of ENGIE Mobilités Electriques. The categories of data collected are the personal identification and contact data (last name, first name, phone number, e-mail address). Personal data are processed for the following purposes and on the following legal bases:
(i) Commercialisation of the Charging Service
Certain data (first & last name, postal address) are strictly necessary for the performance of the Contract and enable ENGIE Mobilités Electriques to manage the customer relationship (including invoicing and recovery) for the purposes of the Contract. If such details are not provided, ENGIE Mobilités Electriques is unable to enter into the Contract. If supplied, the User’s mobile phone number and e-mail address are also used to manage the customer relationship for the purposes of the Contract.
(ii) Handling of notifications, complaints and disputes
User personal data are used to manage customer notifications, process any complaints, disputes or litigation and ensure the recovery of overdue payments, all based on the legitimate interest of ENGIE Mobilités Electriques to respond to and process claims to favour its customer relationships, protect and defend its interests through legal proceedings.
(iii) Forwarding of marketing communication and commercial offers
For the purposes of marketing, ENGIE Mobilités Electriques attempts to customise its offers for Users according to their centres of interest and any services they may have subscribed to from ENGIE Group companies marketing products and services to private individuals and trade customers, to meet their needs as effectively as possible.
In this context, ENGIE Mobilités Electriques needs to directly or indirectly collect data not strictly required for the performance of the Contract, to be better informed about Users and be able to propose the most appropriate offers.
ENGIE Mobilités Electriques also uses User data for electronic marketing purposes on the basis of its legitimate interest in promoting its services and improving its customer relationships, for custom offers similar to that/those subscribed to by the data subject as a User.
Moreover, and only if the User has given their consent to this purpose, the User’s personal data are used to enable ENGIE Mobilités Electriques and other companies within the ENGIE Group marketing products and services to private individuals and trade customers, to forward custom marketing offers by e-mail. Only if the User has provided their consent to this purpose may ENGIE Mobilités Electriques send them marketing e-mails containing customised offers from third-party partners. All consent may be withdrawn at any time by contacting ENGIE Mobilités Electriques at the contact points shown below.
The User may refuse to receive marketing communications and oppose the use of profiling associated with this prospecting by contacting ENGIE Mobilités Electriques.
If such data are not provided or collected, ENGIE Mobilités Electriques would not be able to propose customised marketing offers to Users according to their centres of interest and any services they may have subscribed to from ENGIE Group companies marketing products and services to private individuals and trade customers, nor assess and adapt their marketing campaigns to the User’s profile in relation to the offers of said companies.
(iv) Improving the User experience
On the basis of the legitimate interest of ENGIE Mobilités Electriques in promoting its services and improving its customer relationships, ENGIE Mobilités Electriques uses the data collected directly from the User or indirectly from other ENGIE Group companies which market products and services to private individuals and trade customers, from whom the User has subscribed to a service or is in contact, to improve their browsing experience and their use of customer areas proposed by said companies, ensure the reliability of contact data and facilitate the conclusion of contracts with ENGIE Mobilités Electriques.
(v) Completion of statistical studies
On the basis of its legitimate interest in conducting studies and analyses, ENGIE Mobilités Electriques also uses processed data collected directly from the User or indirectly from other ENGIE Group companies which market products and services to private individuals and trade customers, from whom the User has subscribed to a service or is in contact, in aggregate form for the purpose of statistical studies of its customer portfolio.
9.2 RETENTION PERIOD
Processed data are only retained for the duration required to complete the purposes described above, up to the applicable statutory limitation or legal requirements to conserve contracts entered into by electronic methods and accounting documents. In terms of marketing, the data are retained for a maximum of three (3) years from their collection by ENGIE Mobilités Electriques or the last contact from the prospective customer.
9.3 RECIPIENTS OR CATEGORIES OF RECIPIENTS
Processed data are intended for internal use by ENGIE Mobilités Electriques, its service providers, financial and postal services, and authorised third parties under a legal or regulatory arrangement. ENGIE Mobilités Electriques also forwards User data to its internal departments responsible for marketing other offers to private individuals, as well as to other ENGIE Group companies which market products and services to private individuals and trade customers (an updated list of these companies is provided on the ENGIE Vianeo Website at https://www.engie-vianeo.com/protection-donnees-personnelles.
9.4 TRANSFERS OUTSIDE THE EU
Processed data are stored within the European Union, either by ENGIE Mobilités Electriques or by its service providers.
Your personal data may be processed outside the European Union by some of our service providers (see on this point 8 – Subcontractors). The Company takes all necessary measures to protect your personal data and ensures that no transfer is made to a country or entity that does not provide sufficient guarantees. For example, through the signature by the recipient, on a case-by-case basis, of contractual standard clauses based on the European Commission’s model or any other mechanism provided for by the GDPR when the recipient country is not considered by the European Commission as providing an adequate level of protection. For all questions concerning the transfer of data and to obtain a copy of the guarantees, the User should contact ENGIE Mobilités Electriques at the addresses indicated below in Article 9.5.
9.5 RIGHTS OF NATURAL PERSONS
The User benefits from a right to access, rectify and delete their personal data, propose further information, limit and oppose the use of their data, or transfer them under the conditions provided for by the French Data Protection Act and the European General Data Protection Regulation, by contacting ENGIE Mobilités Electriques.
At any time, the User may oppose the processing of their personal data for marketing purposes, including advertising profiling associated with such marketing, under the conditions set forth by regulations.
If the User has provided their consent to use some of their data, they retain the possibility of withdrawing this consent at any time.
The aforementioned rights may be exercised by post to: ENGIE Mobilités Electriques – My Charging Card customer service – 1, Place Samuel Champlain – 92930 Paris La Défense Cedex France, or by e-mail to: firstname.lastname@example.org.
It is also possible for the User to specify instructions on the use of their personal data after their death, by writing to the addresses provided above.
Any User not wishing to be contact by telephone for marketing purposes may register for the telephone preference service to oppose such contact.
9.6 DPO DETAILS AND RIGHT TO FILE COMPLAINTS WITH A CONTROL AUTHORITY
ENGIE Mobilités Electriques has appointed a Data Protection Officer for its relations with the French data protection authority (CNIL), who can be contacted at the following address: ENGIE Mobilités Electriques – Data Protection Officer – 1, Place Samuel Champlain – 92930 Paris La Défense Cedex France. The User may also file a complaint with the French Data Protection Authority (CNIL).
ARTICLE 10 – AMENDMENT OF GENERAL TERMS AND CONDITIONS OF ACCESS AND USE
These TCAU may be consulted at any time on the ENGIE Vianeo Website.
ENGIE Mobilités Electriques reserves the right to amend these terms and conditions at any time and will specify the version date: the new version and previous version will be available for consultation on the ENGIE Vianeo Website. The version in effect on the date of charging activity generating liability or of an incident will be that applicable.
The User shall benefit from a period of three (3) months from any amendment to the TCAU to cancel their subscription without penalty.
ARTICLE 11 – OTHER PROVISIONS AND APPLICABLE LAW
This Contract is the only legal agreement applicable to the Service provided by ENGIE Mobilités Electriques to the User. By activating their Charging Card online, the User explicitly accepts these terms and conditions.
Should any provision in these TCAU be deemed null and void, illegal or unenforceable for any whatsoever reason under applicable law, all other provisions of the TCAU shall remain in full effect. Nonetheless, ENGIE Mobilités Electriques will attempt to offer an appropriate and economically equivalent alternative for a provision deemed null and void.
This Contract is governed by French law.
In case of a dispute concerning components of the Charging Service delivered by ENGIE Mobilités Electriques, the User may submit a written claim to ENGIE Mobilités Electriques at the address indicated in Article 12 below. If the User is not satisfied with the response provided, they may contact the applicable ENGIE Mobilités Electriques department by obtaining their contact details from the Customer Service department. After exhausting all internal avenues, the User may submit a dispute to the ENGIE mediator either online (http://www.mediateur-engie.com/contact) or by standard post: COURRIER DU MEDIATEUR, TSA 27601 – 59973 TOURCOING CEDEX France. These amicable settlement methods are option, as the User may bring the dispute before the competent courts at any time.
ARTICLE 12 – INFORMATIONS
For all questions, the ENGIE Mobilités Electriques Customer Service department is available Monday to Friday, 9:00 am to 6:00 pm.
The User may also submit requests to ENGIE Mobilités Electriques:
- By email for general questions or concerning the Charging Card: email@example.com
- By post: ENGIE Mobilités Electriques – 1 place Samuel de Champlain – 92930 Paris La Défense Cedex France
APPENDIX: CANCELLATION FORM
Please complete and return this form only if you wish to cancel your subscription.
À ENVOYER sous enveloppe à l’attention de :
ENGIE Mobilités Electriques – Service clients
Place Samuel de Champlain
Instructions for use:
Retain the form and only use it if you wish to cancel your contract within 14 days from the date you signed it.